Last Updated: [27/02/2026]

1. Introduction

Welcome to Aloura (“we,” “our,” “us”).

We are committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our products.

2. Information We Collect

A. Information You Provide Directly

We may collect:

• Full name

• Email address

• Billing and shipping address

• Phone number

• Payment details

• Order history

• Communications with our customer support

B. Automatically Collected Information

When you use our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on pages

• Referring URLs

• Cookies and tracking data

3. How We Use Your Information

We use personal information to:

• Process and fulfill your orders

• Provide customer service

• Send confirmations and shipping updates

• Improve our website and services

• Send promotional communications (if you opt in)

• Prevent fraud and enhance security

• Comply with legal obligations

We only collect information necessary for these purposes.

4. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time by contacting us at:

📧 info@aloura.com

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers, including:

• Payment processors

• Shipping providers

• Email marketing services

• Analytics platforms

• Fraud prevention providers

These parties are required to safeguard your data.

6. International Data Transfers

Some service providers may process or store data outside of Canada, including in the United States. In such cases, your information may be subject to the laws of those jurisdictions.

We implement appropriate safeguards to protect your personal data.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance website performance

• Analyze visitor behavior

• Personalize user experience

• Deliver relevant advertisements

You may disable cookies through your browser settings; however, some features of the website may not function properly.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

9. Your Rights (Canada)

Under Canadian privacy law, you have the right to:

• Access your personal information

• Request corrections to inaccurate data

• Withdraw consent

• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, please contact:

📧 info@aloura.com

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online transmission is completely secure.

11. Children’s Privacy

Our products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Aloura

📧 info@aloura.com