Shipping Information

We currently ship within the United States.

All orders are processed within 1–4 business days.

Once shipped, delivery times depend on the selected shipping method.

Shipping

We offer complimentary tracked shipping on all U.S. orders.

Delivery typically arrives within 2–3 business days.

Tracking details will be sent to your email once your order is on its way.

Please note: Processing time and shipping time are separate.

You will receive a tracking number once your order has shipped.

Shipping Address Accuracy

Please ensure your shipping details are correct at checkout.

If an incorrect or incomplete address is provided and the shipment is returned to us, the customer is responsible for reshipment costs.

We are unable to offer refunds for packages that cannot be delivered due to address errors.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

To assist you quickly, please provide:

• Your order number

• A brief explanation of the issue

• Clear photographs of the product and packaging

If the issue is confirmed as a fulfillment error, we will:

• Ship a replacement at no cost to you, or

• Issue a full refund to your original payment method

Approved replacements are processed within approximately 3 business days.

Lost Packages

If your tracking shows no movement or the package appears lost, please contact us within 30 days of the estimated delivery date.

If confirmed lost in transit, we will arrange a replacement or refund.

Returns & Buyer’s Remorse

Due to the nature of personal care products, we do not accept returns for:

• Change of mind

• Opened or used products

• Preference-based dissatisfaction

We encourage reviewing product details carefully before purchase.

Unclaimed or Refused Deliveries

If a shipment is unclaimed or refused and returned to us:

• Reshipment costs will apply

• Refunds will not be issued for abandoned shipments

Refund Processing

If a refund is approved:

• It will be issued to the original payment method

• Please allow several business days for processing

• Financial institutions may require additional posting time

If you have not received your refund, please check with your bank or card provider before contacting us.

Policy Scope

This policy applies only to purchases made directly through our official website and shipped within the United States.